How to leave

Exactly what happens if you want out.

Most companies bury this in the terms of service and hope you never look. Here it’s on its own page, in plain language, before you ever give us a dollar.

Worried about getting stuck with somebody who holds your website and your customer list? That's a reasonable thing to worry about. Read this and decide.

What you take with you

All of this is yours from day one, not handed to you on the way out. None of it needs our permission or our cooperation.

Your domain
Registered in your name, on your card, from day one. We never hold it. You could point it somewhere else this afternoon without asking us.
Your content
Every word, every photo, every page we wrote for you. Exported and delivered within ten business days of you asking, at no charge.
Your customer list
Every contact, every lead, every form submission. Yours, in a format you can actually open and use somewhere else.
Your Google profile
You were always the owner. We were a manager on it. We remove ourselves and you keep the listing, the reviews, and the history.
Your reviews
They live on Google, attached to your business, not to us. Nothing we do can take them with us.

What we keep, and why

The website build itself, the design, the code, the hosting setup. When you cancel, the site goes offline.

That's the trade for it being free. A normal agency charges five thousand up front and hands you the files. We charge nothing up front and keep the build. You decide which you'd rather have, now instead of later.

Your content and customer list took you years to build. Those are yours. The HTML is the part we can rebuild in a week.

If you want to keep the site
Ask anytime. We'll hand over the build and the code for a one-time fee, and you can host it wherever you want.
We’d rather do that than have you feel trapped. A client who stays because leaving hurts isn’t really a client, and they tell people.

The actual steps

There's no lock-in and no long-term contract. Want out? Just tell us, no notice required. Your service runs to the end of your current 4-week cycle, then stops. No penalty, no runaround.

01 Tell us, however you want Text, email, or call. There’s no form to fill out, no retention specialist who’ll try to talk you out of it, and no phone tree. One message ends it.
02 We confirm the date in writing You get an email the same day with your last billing date and exactly what happens between now and then. Nothing ambiguous, nothing buried.
03 We send your stuff Content, images, and customer data, packaged up and sent to you inside ten business days. You don’t have to ask twice and you don’t pay for it.
04 We release your domain DNS control handed back or pointed wherever you want it. Usually same day. Since the domain is already in your name, this is a formality.
05 We remove ourselves from Google Manager access dropped. Your listing, your reviews, and your history stay exactly as they are.

Leaving is genuinely easy

There's no contract and no commitment. Cancel whenever you want, and you won't owe anything beyond the 4-week cycle you're already in. No refund and no proration, but nothing more to pay either.

We won't pretend a recurring plan costs nothing. It's fair to weigh before you start. The setup work lands almost entirely in the first month, which is why the one-time setup fee isn't refundable, but the plan itself is yours to stop any time.

There's no term, ever. You're free to leave whenever you want, and leaving is easy: one message ends it, no runaround. No notice required, any time, no penalty.

Same day Written confirmation of your cancellation and your final billing date.
10 business days Your content and customer data, delivered. No charge.
Final 4 weeks Everything keeps running normally until the last day you paid for.
After that Site goes offline. Domain, data, and Google profile stay yours.

Questions about any of this? Ask before you sign, not after.

If something on this page bothers you, say so. We’d rather change your mind now than argue about it in month seven.